Managing Your IVR System, So You Don’t Have To
As a leading provider of truly on-demand customer experience solutions, Convergence enables enterprises to consistently increase customer satisfaction while improving the bottom-line. By developing innovative IVR systems, call center, and voice applications that put the caller first, every time, Convergence is changing the way that enterprises serve their customers.
Configure a complete IVR solution that works with your existing phones. Design automated phone menus to route calls, qualify leads, process orders, survey customers, and more.
- Customer Service Automation
- Telephone and Web Surveys
- Outbound Alerts
- Store Locator
- Payment and Merchant Processing
- Credit Card Balance Inquiry
- Direct Response
- Inventory Management
- Collections and Notifications
- Remote Workforce Management
- After hours call processing for 24 X 7 sales force