Virtual Call Center Services

With our Customer Interaction Solutions, you have access to a portfolio of applications that enhance your customer service in a cost-efficient way.

Providing Advanced Features for the Evolving Ecosystem

Contact Center Enterprise Edition is designed for Customer Interaction Solutions customers who have a sophisticated, formal contact center. Support additional forms of communication other than voice, such as email, web chat, SMS, and/or fax customer distribution. You can enable agents anywhere—at home, in the office, or around the world.

  • Comprised of a single or multiple sites
  • Handle contacts by email, Web chat, SMS, or fax
  • Run reports from the entire suite (over 425 report templates) including trace reports and event reports
  • View real-time statistics on desktop marquee for agents and supervisors
  • Identify and control callers in queue and change their answer priority in real time
  • Operate in a virtual contact center environment
  • Demand a resilient set up
  • Forecast staffing requirements
  • Schedule agents and measure adherence to schedules
  • ACD Resiliency
  • Interactive Contact Center
  • Interactive Visual Queue
  • Contact Center PhoneSet Manager
  • Contact Center Softphone
  • Intelligent Queue Enterprise Edition
  • Multimedia Contact Center
  • Contact Center Scheduling
  • Schedule Adherence
  • CRM
  • Call Accounting
  • Traffic Analysis

Call us to schedule an appointment to discuss the right solutions for you.


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