Virtual Call Center Services
With our Customer Interaction Solutions, you have access to a portfolio of applications that enhance your customer service in a cost-efficient way.
Providing Advanced Features for the Evolving Ecosystem
Contact Center Enterprise Edition is designed for Customer Interaction Solutions customers who have a sophisticated, formal contact center. Support additional forms of communication other than voice, such as email, web chat, SMS, and/or fax customer distribution. You can enable agents anywhere—at home, in the office, or around the world.
- Comprised of a single or multiple sites
- Handle contacts by email, Web chat, SMS, or fax
- Run reports from the entire suite (over 425 report templates) including trace reports and event reports
- View real-time statistics on desktop marquee for agents and supervisors
- Identify and control callers in queue and change their answer priority in real time
- Operate in a virtual contact center environment
- Demand a resilient set up
- Forecast staffing requirements
- Schedule agents and measure adherence to schedules
- ACD Resiliency
- Interactive Contact Center
- Interactive Visual Queue
- Contact Center PhoneSet Manager
- Contact Center Softphone
- Intelligent Queue Enterprise Edition
- Multimedia Contact Center
- Contact Center Scheduling
- Schedule Adherence
- CRM
- Call Accounting
- Traffic Analysis
