Convergence Remote Desktop Management
Remote monitoring, maintenance, reporting and cost-effective IT support.
With Convergence Proactive Desktop Management Platform, you get access to comprehensive preventative maintenance services that include:
- A desktop/laptop agent with built-in Convergence intelligence for day-to-day support
- A bundled, managed antivirus package
- Remote access
- Direct access for staff to Convergence phone and remote support
Our flat-rate monthly fees also eliminate incremental IT support costs and time spent waiting on approvals.
With Desktop & User Care, we create detailed inventory reports and configurations related to all the preventive maintenance activities conducted through the Convergence Network Operation Center (NOC). This includes serial numbers, license expirations, warranties, vendor information, detailed service responses and much more.
In addition to a built-in scripting engine and the ability to deploy software applications remotely and automatically, our remote desktop management service includes:
- Support Anytime – 24/7/365
- Telephone support – Call with questions!
- Application Support – Need to know how a program works? We can help!
- Constant Service Availability – We’ll know if you have an issue before you do!
- Emergency support after hours
- Hard drive management
- Patch management
- Security policy management
- Anti-Virus management
- License management
- Account Administration
- Account Access Rules